As Australia's largest water manager, we take pride in supporting a range of water uses, whilst providing clean, secure and affordable hydropower.
While some users enjoy recreational use of our water, others need to use it for irrigation or other commercial operations. The right to take and use water for these purposes is granted under a water transfer agreement. Agreement holders must meet certain use, reporting and payment obligations to maintain their access rights. Agreement holders will also be subject to the Department of Natural Resources and Environment Tasmania’s terms and conditions of any water licences.
Water taken under a water transfer agreement must be paid for in line with set annual prices. These prices differ between catchments, and reflect the foregone revenue Hydro Tasmania would have earned if the water had been used by us to generate electricity. The fees for the upcoming financial year apply to all water transfer agreements.
Hydro Tasmania water price for the 2023/2024 season
Hydro Tasmania water price for the 2024/2025 season
Pattern-approved meters are the most effective way of accurately reporting your water use. Our expectation is that you will be using a reputable standard of water meter that can provide accurate and up to date information regarding your annual usage. For more information on standard water metres, visit NRE Tasmania.
We know that our customers have a lot on their plate and we're here to help meet everyday challenges and new opportunities.
If you're worried about paying your water bill, please give our water team a call on 03 6240 4617. We'll work with you to develop a customised payment solution. There are lots of options available, from one-off payment extensions to establishing regular payment plans. We can also look at how to improve your water accounting methods to ensure you're only paying for what you use.
Difficulties managing your annual invoice might occur for a host of reasons, including:
Getting Assistance
Please get in touch for a confidential chat. You can reach us: - By phone on 03 6240 2242 - By email to waterallocations@hydro.com.au We understand it can be uncomfortable to speak to someone when youâre struggling with financial issues, which is why we promise to listen and work with you to create a payment solution that supports your individual circumstances. If youâd prefer to nominate someone else to talk on your behalf, we will need your written consent first. Please email this through to the team, along with contact details, and weâll aim to respond in two business days.
Types of Assistance
There is a range of short- and long-term assistance options available and where possible, weâll do our best to offer the solution that works best for you. Options include: - spreading payments over specified time periods; - one-off payment extensions; and - reviewing how you calculate or measure your water use
Your responsibilities
To make sure the help we offer is effective, itâs important you agree to: - pay agreed amounts in full and on time or tell us if your ability has changed and why. - keep your contact details updated. - work with us to audit your water use to identify possible efficiencies. Depending on your circumstances, we may also require you to: - update your metering and/or water accounting measures. - work with an external agency such as Natural Resources and Environment Tasmania, a financial advisor or agricultural consultant. - work with us to lower your water use to an affordable level.
Privacy
Hydro Tasmania is committed to protecting the information of our customers in accordance with the Privacy Act 1998 (Cth) and the Australian Privacy Principles. Our Privacy Policy can be accessed at https://www.hydro.com.au/privacy-policy.
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Send us an email at water.allocations@hydro.com.au. We aim to get back to you in two business days.